A community manager listens, participates in conversations, handles or coordinates inquiries and brings questions to the content team. Scope may include production and publishing. Use this template to assign an owner and reviewer for each task.
See the practical exampleFor teams operating brand accounts on social networks.
01 / The work in context
Before delegating, agree on brand topics, inquiry handling and the content you need to produce. The template distinguishes team responsibilities from our AI operator’s current actions.
Review the questions people ask and what the brand can contribute. Set its voice, check details and decide how to participate. Our operator finds relevant posts and prepares participation. You set its rules and review when required.
Assign who answers inquiries, confirms details and handles sensitive situations. Bring recurring questions into the content plan. The assistant can prepare a script. Your team checks it, produces the asset and publishes.
Review approved drafts, edits and reasons for rejection. Distinguish that activity from inquiries and sales your team can follow through actual records. Assign who reviews results and decides what to change in participation or content.
02 / An example to work with
Start with this allocation and adapt it to your brand. Copying the template does not configure an installation or send information.
| Task | Owner | Reviewer | Scope and boundary |
|---|---|---|---|
| Brand topics, voice and approved details | Brand or marketing lead | The brand team reviews tone changes and confirms claims. | The tool should not fill in unconfirmed prices, availability or promises. |
| Find relevant conversations | Operator + community manager | The community manager checks context and whether the brand can add something useful. | The operator helps find and review posts; it does not set brand strategy. |
| Comment, like, save or connect | Operator under account rules | The owner decides which actions need approval and reviews exceptions. | Actions are limited to the networks, topics and rules configured by the team. |
| Prepare scripts and content ideas | AI assistant + community manager | The professional verifies details, adapts the voice and seeks approval. | A draft is not a published post. Production and publishing stay with the team. |
| Design, produce and publish assets | Community manager or content team | The brand owner approves the final asset. | Publishing through the agent is planned, not currently available. |
| Reply to messages, comments and orders | Community manager, support or sales | The team agrees on response times, approved details and escalation. | The agent does not yet reply to DMs or incoming comments. |
| Review quality and outcomes | Community manager + marketing or sales | The team connects activity to inquiries and sales through its own records. | Interaction counts describe activity; on their own, they do not prove sales. |
03 / Apply it to your brand
Review a sample of original posts and suggested comments.
Observe why drafts are approved, edited or rejected.
Record review time and questions the team decided to work on.
04 / AI Community Manager
The operator finds conversations on Instagram, TikTok and LinkedIn. It prepares comments and participates through likes, saves and connections under your rules. The assistant can explain signals and prepare scripts.
Choose a self hosted license or dedicated cloud. Your team can direct the work or hire a community manager from our network, quoted separately. Publishing and replying to DMs or incoming comments are planned agent features.
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They may review conversations and inquiries, prepare participation, coordinate content and check published work within their scope. Set priorities, accounts and owners. Specific tasks depend on what was agreed with the brand.
You set which ones need approval. The operator applies rules for commenting, liking, saving and connecting. The product demo shows how these actions are handled.
For this allocation, check whether someone can read a post’s context, write clearly, verify details with the team and explain why they would approve or edit a draft. Use the participation example to discuss those criteria.
The examples and operator allocation describe our product and are illustrative. A human role’s scope depends on what the team agrees.
